Sometimes you do the right things and it just doesn't work...
My mom had Suddenlink set up on a draft from her account.
On 6/15 Bank of America moved her account to estate account, the same day Suddenlink tried to send a draft, Bof A returned it as NSF.
I had cancelled the automatic draft last week and received a notice from B of A today.
So I called Suddenlink to make the payment, They tell me that I cannot make a payment by check, phone or otherwise for TWO months because of a NSF fund check payment.
I explained but it didn't make any difference, in ending the phone call with Suddenlink, I said "I guess you don't want my money." They replied "That yes they do, but it is policy, no checks for two months"
So anyway, I guess I have to transfer funds to my debit card or withdraw cash and go stand in line at the local Suddenlink office.
One more fire to put out, Houston Anesthesiologist, Methodist Hospital and Baylor college of Medicine all filed with Medicare but not Moms supplemental insurance... two months to get them straight.
Oh well, one more damn fire to extinguish.
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Ain't technology grand?
ReplyDeleteSo sorry to hear all the troubles on your end. Seems when it rains it certainly pours sometimes.
Screw cable. Get DirecTV. Or even DishNetwork. THE BEST programming and I have always had excellent customer service. So glad to be out of the city where the cable companies can't hold me hostage anymore. You have a choice!
Keep fighting those fires. I know it's exhausting but they will eventually go out or at least be tamed. Have a good one, Legion.
Hello - my name is Ashley, and I'm with Suddenlink. I'm really sorry to hear that your experience with us was less than exceptional. I'd be happy to work with local management to look into this issue. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!
ReplyDeleteThere you go, legion,on- line help delivered to your blog...You can't ask for better than that..You must have the "Platinum Card" customer service..
ReplyDeleteA tip of the hat to Suddenlink Ashley for being on top of things..We don't see of enough of that these days.